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Offshore Hosting Questions
- Where
are your servers located?
Katz Global Media is premier hosting provider, serving over 10,000+
accounts in over 10 countries. With its corporate headquarters
in the United States and with Partners in South America and Asia,
Katz Globals' global network provides its clientele with multiple
hosting presences in India, Malaysia, Thailand, Philippines, Indonesia,
Hong Kong, Korea, Japan, Australia, Taiwan, India, Panama, the
United States and China.
You can host your server in any of these locations while maintaining
English speaking sales and support from one single provider.
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- What
are the benefits of hosting Offshore?
The Panama Canal is the natural crossing site of submarine optical
fiber cables that unite the Américas, Europe, and Asia
and boasts some of the fasted worldwide data connections that
can be found anywhere. Additionally the Tecno Park and the City
of Saber provide fiscal and migratory incentives specially designed
for development with businesses with technological base. With
one company you can now maintain multiple accounts in multiple
locales with no ties to one another. Being offshore affords you
enhanced data privacy and an international presence that your
clients will appreciate.
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- Why
is anonymous offshore hosting better than regular offshore hosting?
Anonymous
+ Offshore = Total Freedom!™ Most offshore hosting companies
still collect your information, snoop into your privacy and force
you to use a credit card. Anonymous Hosting does away with all
of this and provides you with a truly private business environment.
Learn More.
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- Is
the speed slower since it is so far away?
The
speed depends on where you are in the world and Internet congestion
at the time of you query. Panama has some of the fastest connections
found anywhere in the world and rival those found in the US. If
you are in the US you may see a slightly slower ping time due
to the physical distance. It will not be a noticeable difference
in terms of human interaction.
You may also buy cheap localized bandwidth for your offshore clients.
The normal plans come with International bandwidth for a world
audience. You may add local bandwidth if you wish to serve your
site to a specific local audience such as China or Malaysia as
a specific marketing effort to open up a sales channel in a particular
region in the native language of the region. the closer your clients
are to the server, the faster their connection times will be.
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- How
can I pay for for services anonymously?
Please
review our payment options page to get more information about
how to pay for services anonymously. Click
Here.
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- How
long have you been in business?
We began hosting
clients under the name of Katz Global Media in 1997 on a site
we no longer use (katzgm.com) Now we have a large amount of hosting
sites with various hosting options, admin panels, virtual, VPS,
dedicated, co-located, all with, or without privacy options. With
our vast collection of services we can custom tailor a solution
to meet your needs no matter how complex or how diverse. We provide
a truly international service to a world audience.
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Pre-Sales
Questions
- How
does Katz Anonymous Hosting™ work?
Anonymous Hosting™
is a service we provide for discriminating clients who wish to
host their websites without disclosing their personal and business
information. We purchase domain name(s) and hold them in a trust
for you based on a numbered account that we supply to you. We
host your website(s) without collecting any data on you, your
business and we can do this without requiring a credit card. Learn
More
Domains that you transfer to our Anonymous Domain Trust™
require a special process. You must have access to the admin email
on your domain whois record and it may take up to 7 days to make
the transfer. We will communicate with you during this process.
Domains that are registered for less than 60 days are in "lock"
status and cannot be transferred until the lock expires. Every
registrar has this policy. Once the lock expires we can make the
transfer.
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- Is
there a minimum time contract/commitment?
Our minimum plan is 3 months. You can pay for 3, 6, or 12 months
in advance. You can also cancel at any time. We do not force you
to sign a contract and the minimum commitment is only your first
quarters payment.
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- How
soon will my account be set up and ready for use?
All
payments must be completed before a hosting account will get set
up, or before a domain name can be registered. Upon clicking the
order button on the order page you will be shown all of our payment
options. We will manually send you a confirmation of your order
with the specific total and payment instructions. You do not have
to wait for this if you already know your total and decide to
use our automated payment options.
Virtual
hosting and domain only accounts:
Account orders are placed in a queue and are processed in the
order in which they are received. What this means is that although
we have people staffing our business 24/7, they are not always
going to be available to help you establish service right away.
We do the majority of our accounts in real time as soon as the
order or request comes in, but sometimes we get very busy and
this can cause delays of up to 4 hours and in extreme cases
6 hours which is very rare. Most orders are handled within 1
hour or less depending on how busy we are and what time you
place your order.
We
do not automate anything and all accounts are set up by a real
person because we feel it is important to understand our customers
needs. We provide you with a service backed up by real people
who believe in your privacy and can be there to help when you
run into technical issues, or have questions of any sort about
your website and business.
Your site will
be uploaded to our servers before your domain name will be accessible.
It takes up to 24 hours for the domain name server (DNS) update
to occur. As an ISP, we have no control over DNS record modification.
This goes for all domain registrars. We guarantee that your
domain will activate on the web at the same time or before any
other registrar even with their immediate replies and automated
systems.
Dedicated Accounts and Specialized Services:
Time to setup for this service fully depends on what servers
we have in stock in the location you have chosen to host from.
A good rule of thumb is 3-7 days from the time of order and
longer if you need a custom server purchased and built to your
specs.
Colocated Server Accounts:
Once a server is received at the end location, it will be setup
within 3 days or less. Shipping time to get a server to any
particular location will delay your order by the amount of shipping
time and the time it takes to get the server through customs
if shipping overseas.
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- Do
I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site
is available for you to update from any location in the world
that has an internet connection available..
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- Can
you register a domain name for me? Can you set up domains other
than .com, .org, and .net?
Click Here and you can order
your domain name directly through our domain trust website within
a few minutes. We can supply any domain name extention that is
available. Some domains may cost more depending
on the extention chosen.
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- Do
you offer a money back guarantee?
Yes. If for any reason during the first 14 days as a Katz Gobal
Media customer, you are not completely satisfied with any of our
services, we will cancel your account and refund your money for
that month's service.
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- I
see some hosts offering "unlimited bandwidth". Why don't
you offer this?
Technically speaking, there is no such thing as "unlimited
bandwidth." Someone has to pay for the traffic somewhere
- and if you check the fine print of some service agreements from
companies who claim to offer unlimited bandwidth, you'll probably
find that they do charge for traffic over a certain amount. We
dispense with the fine print.
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- Do
you host adult and gambling sites?
Short ansewer: Yes.
Adult: We host adult sites from Panama and also from the
USA. Your site(s) must be legal adult sites that comply with statute
2257 of the USC code. You must specify that your site contains
mature material at the time of ordering. We absolutely in no way
will tolerate child pornography. We will take action to protect
our servers from such things.
Gambling: We host licensed gambling sites
from Panama.
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- Is
my site backed up and how often?
It is the clients responsibility to do all back ups of their site.
If, in the unfortunate event, something happens to your files,
it is your responsibility to have a local copy of your files.
We
are
NOT held liable in any way for any files, money, time, effort,
etc... lost due to this unfortunate event. Furthermore, if your
files are lost, we will attempt to restore them as a gesture of
good faith, but make no promises what so ever about whether the
files will be brought back successfully or not. Again, back ups
are the client's responsibility.
We do offer multiple options for backing up and storing data on
our offshore dedicated accounts. please inquire about these at
[email protected]
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- How
fast are your connections?
We have too many hosting
locations and options to list here, but as a general rule we can
provide up to 100 Mbps connections. Ping time from within the
United States
to any of our servers will fall between 70ms -100ms to the US
servers, 130ms to South America and 220ms to locations in asia
and the pacific region.
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- What
are your server specifications?
We can provide any server spec available on the marketplace from
simple 1u servers to full supercomuter blade systems. Our Vitrual
servers are Pentium 4's with 1gb ram and 2x80GB Hard Drives or
better.
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- Do
you have optional services for our servers?
Yes, we can provide many additional services from Managed
and shared Firewalls, SSL Certs, Managed Security, Shark Storage,
Automated Backup Solutions, Load Balancing, Intrusion Detection,
Multimedia Streaming and more.
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Technical
Questions
- I
changed my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 12 characters.
If you entered a password longer than 12 characters please try
entering the first 12 characters when logging into your control
panel.
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- How
do I get my email when using Cpanel?
All
pop and web based email is handled through your Cpanel admin and
can be easily configured from there.
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- I
want to get started right away, but my domain name hasn't transferred/isn't
in the database yet. How do I do it?
The welcome email we send you has complete details on uploading
your site to the server immediately through a FTP application.
Your setup email contains the link to view your site before the
DNS resolves. After your domain is fully propagated through the
system, you can upload access your website through your browser
and email services.
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- What
is the path to perl?
#!/usr/bin/perl
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- Where
should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, for
your domain. Be sure to follow the instructions for the script
you are uploading regarding setting permissions on the files and
folders you create, as they vary from script to script
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- I
uploaded my files, but I don't see my page?
If our default "Welcome to the Future home of", index.html,
has not been replaced by another index page, then anyone going
to domainname.com will still see that page instead of some other
home page. This is the order in which the web server looks for
a page to put up as the "home" page: >DirectoryIndex:
index.html, index.shtml Just delete the index.html file
and anything after it in this list will then come up automatically.
Notice that "home.shtml" is NOT on the list and so will
not show up as your home page. You would need to rename it.
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Account
and Billing Questions
- Can
I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new
plan. There is no set up fee for upgrading.
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- How
can I change my account or billing information?
If you need to update your account or billing information please
contact us here:
Account Maintenancel.
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- What
happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account the overage
amount will be automatically billed at a rate of $5 per gigabyte
per month.
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- What
is the cost for additional features?
You can add additional features to the plan that you signed up
for. Below are the rates for some commonly added features.
Disk space
- $5 per 100MB per month.
Bandwidth
- $5 per gigabyte per month
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- How
do I cancel my Account?
You can cancel your account at any time by sending email to [email protected]
There are no cancellation fees, and no notice is required. Any
fees paid to that point are non-refundable, unless cancellation
is made within 14 days of opening the account.
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- What
about billing and over due policies?
Accounts will be given a grace period of 7 days, if payment is
not received within the grace period your account will be put
on hold status and not be viewable online. There will be a $20
reactivation fee. After 20 days your site will be deleted from
our servers and you will need to re-signup for a new account..
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Get
more information about our anonymous offshore hosting in Paname Here
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Domain
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