Frequently Asked Questions About Offshore Hosting, Anonymous Hosting™ and our Domain Name Trust™ Offshore Hosting Questions Where are your servers located? What are the benefits of hosting Offshore? Why is anonymous offshore hosting better than regular offshore hosting? Is the speed slower since it is so far away? How can I pay for for services anonymously? How long have you been in business? Pre-Sales Questions How does Katz Anonymous Hosting® work? Is there a minimum time contract/commitment? How soon will my account be set up and ready for use? Do I have access to update my site 24 hours a day? Can you register a domain name for me? Can you set up domains other than .com, .org, and .net? Do you offer a money back guarantee? I see some hosts offering "unlimited bandwidth". Why don't you offer this? Do you host Adult and Gambling sites? Is my site backed up and how often? How fast are your connections? Do you have any optional services for our servers? Technical Questions I changed my control panel password and now I can't get in. How do I get my email? I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it? What is the path to perl? Where should I put CGI scripts for my domain? I uploaded my files, but I don't see my page? Account and Billing Questions Can I upgrade my plan or features later? How can I change my account or billing information? What happens if I go over the bandwidth limit for my account? What is the cost for additional features? How do I cancel my Account? What about billing and overdue policies? Answers Offshore Hosting Questions Where are your servers located? Katz Global Media is a premier hosting provider, serving thousands of clients in 7 countries. Katz Globals' global network provides its clientele with multiple hosting presences in India, Malaysia, China, Hong Kong, Singapore, Australia and the United States. You can host your server in any of these locations while maintaining English speaking sales and support from one single provider. [Back to top] What are the benefits of hosting Offshore? Being offshore affords you enhanced data privacy and an international presence that your clients will appreciate. [Back to top] Why is anonymous offshore hosting better than regular offshore hosting? Anonymous + Offshore = Total Freedom!™ Most offshore hosting companies still collect your information, snoop into your privacy and force you to use a credit card. Anonymous Hosting does away with all of this and provides you with a truly private business environment. Learn More. [Back to top] Is the speed slower since it is so far away? The speed depends on where you are in the world and Internet congestion at the time of you query. You may also buy cheap localized bandwidth for your offshore clients. The normal plans come with International bandwidth for a world audience. You may add local bandwidth if you wish to serve your site to a specific local audience such as China or Malaysia as a specific marketing effort to open up a sales channel in a particular region in the native language of the region. the closer your clients are to the server, the faster their connection times will be. Here is a simplified breakdown of connection speeds from the USA to our data centers in each country: USA to Hong Kong = 200ms USA to Singapore = 200ms USA to USA = 75ms USA to Malaysia = 280ms USA to China = 280ms USA to Australia = 185ms USA to India = 310ms [Back to top] How can I pay for for services anonymously? Please review our payment options page to get more information about how to pay for services anonymously. Click Here. [Back to top] How long have you been in business? We began hosting clients under the name of Katz Global Media in 1995 on a site we no longer use (katzgm.com) Now we have a large amount of hosting sites with various hosting options, admin panels, virtual, dedicated, co-located, all with, or without privacy options. With our vast collection of services we can custom tailor a solution to meet your needs no matter how complex or how diverse. We provide a truly international service to a world audience. [Back to top] Pre-Sales Questions How does Katz Anonymous Hosting™ work? Anonymous Hosting® is a service we provide worldwide to people and businesses who need enhanced privacy. There are many valid reasons to maintain total privacy. You may wish to stop domain-related spam, deter identity theft & fraud, prevent harassers, stalkers & data miners from being effective, protect your identity when your job security is on the line, stop abusive spouses from harassing you, maintain privacy if you are a famous person and even to gain privacy when exercising your first amendment rights of free speech. We do not condone fraud, and will not protect your privacy online if you try to use our services for fraudulent purposes to commit fraud against others or commit libel online against the public or other businesses. When using our service we expect you to maintain the law and act within the laws found in your jurisdiction. [Back to top] Is there a minimum time contract/commitment? Our minimum plan is 3 months. You can pay for 3, 6, 12, or 24 months in advance. You can also cancel at any time. We do not force you to sign a payment based contract and the minimum commitment is only your first quarters payment. [Back to top] How soon will my account be set up and ready for use? All payments must be completed before a hosting account will get set up, or before a domain name can be registered. Upon clicking the order button on the order page you will be shown all of our payment options. We will manually send you a confirmation of your order with the specific total and payment instructions. You do not have to wait for this if you already know your total and decide to use our automated payment options. Virtual hosting and domain only accounts: Account orders are placed in a queue and are processed in the order in which they are received. What this means is that although we have people staffing our business 24/7, they are not always going to be available to help you establish service right away. We do the majority of our accounts in real time as soon as the order or request comes in, but sometimes we get very busy and this can cause delays of up to 4 hours and in extreme cases 6 hours which is very rare. Most orders are handled within 1 hour or less depending on how busy we are and what time you place your order. If you do not receive a setup email within this timeframe, please contact us. We do not automate anything and all accounts are set up by a real person because we feel it is important to understand our customers needs. We provide you with a service backed up by real people who believe in your privacy and can be there to help when you run into technical issues, or have questions of any sort about your website and business. Your site will be uploaded to our servers before your domain name will be accessible. It takes up to 24 hours for the domain name server (DNS) update to occur. As an ISP, we have no control over DNS record modification. This goes for all domain registrars. We guarantee that your domain will activate on the web at the same time or before any other registrar even with their immediate replies and automated systems. Dedicated Accounts and Specialized Services: Time to setup for this service fully depends on what servers we have in stock in the location you have chosen to host from. A good rule of thumb is 3-7 days from the time of order and longer if you need a custom server purchased and built to your specs. Colocated Server Accounts: Once a server is received at the end location, it will be setup within 3 days or less. Shipping time to get a server to any particular location will delay your order by the amount of shipping time and the time it takes to get the server through customs if shipping overseas. [Back to top] Do I have access to update my site 24 hours a day? Absolutely. Whether you're a day person or a night owl, your site is available for you to update from any location in the world that has an internet connection available.. [Back to top] Can you register a domain name for me? Can you set up domains other than .com, .org, and .net? Click Here and you can order your domain name directly through our domain trust website within a few minutes. We can supply any domain name extention that is available. Some domains may cost more depending on the extention chosen. [Back to top] Do you offer a money back guarantee? Yes. If for any reason during the first 14 days as a Katz Gobal Media customer, you are not completely satisfied with any of our services, we will cancel your account and refund your money for that month's service. This applies only to shared/virtual account holders. Domain names, SSL Certs and dedicated services are non refundable. [Back to top] I see some hosts offering "unlimited bandwidth". Why don't you offer this? Technically speaking, there is no such thing as "unlimited bandwidth." Someone has to pay for the traffic somewhere - and if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print. [Back to top] Do you host adult and gambling sites? Short ansewer: Yes. Adult: We can host adult sites. Your site(s) must be legal adult sites that comply with statute 2257 of the USC code. You must specify that your site contains mature material at the time of ordering. We absolutely in no way will tolerate child pornography. We will take action to protect our servers from such things. Gambling: We can host licensed gambling sites. [Back to top] Is my site backed up and how often? It is the clients responsibility to do all back ups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. We are NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, back ups are the client's responsibility. We do offer multiple options for backing up and storing data on our offshore dedicated accounts. please inquire about these at [email protected] [Back to top] How fast are your connections? We have too many hosting locations and options to list here, but as a general rule we can provide up to 100 Mbps connections. Ping time from within the United States to any of our servers will fall between 70ms -100ms to the US servers, 130ms to South America and 220ms to locations in asia and the pacific region. [Back to top] Do you have optional services for our servers? Yes, we can provide many additional services from Managed and shared Firewalls, SSL Certs, Managed Security, Shark Storage, Automated Backup Solutions, Load Balancing, Intrusion Detection, Multimedia Streaming and more. [Back to top] Technical Questions I changed my control panel password and now I can't get in. Passwords are case sensitive and are limited to 12 characters. If you entered a password longer than 12 characters please try entering the first 12 characters when logging into your control panel. [Back to top] How do I get my email when using Cpanel? All pop and web based email is handled through your Cpanel admin and can be easily configured from there. [Back to top] I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it? The welcome email we send you has complete details on uploading your site to the server immediately through a FTP application.  Your setup email contains the link to view your site before the DNS resolves. After your domain is fully propagated through the system, you can upload access your website through your browser and email services.   [Back to top] What is the path to perl? #!/usr/bin/perl [Back to top] Where should I put CGI scripts for my domain? All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script [Back to top] I uploaded my files, but I don't see my page? If our default "Welcome to the Future home of", index.html, has not been replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: >DirectoryIndex: index.html, index.shtml  Just delete the index.html file and anything after it in this list will then come up automatically. Notice that "home.shtml" is NOT on the list and so will not show up as your home page. You would need to rename it. [Back to top] Account and Billing Questions Can I upgrade my plan or features later? You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading. [Back to top] How can I change my account or billing information? If you need to update your account or billing information please contact us here: Account Maintenance. [Back to top] What happens if I go over the bandwidth limit for my account? If you exceed the bandwidth limit for your account the overage amount will be automatically billed at a rate of $5 per gigabyte per month. [Back to top] What is the cost for additional features? You can add additional features to the plan that you signed up for. Below are the rates for some commonly added features. Disk space - $5 per 100MB per month. Bandwidth - $5 per gigabyte per month [Back to top] How do I cancel my Account? You can cancel your account at any time by sending email to [email protected] There are no cancellation fees, and no notice is required. Any fees paid to that point are non-refundable, unless cancellation is made within 14 days of opening the account.  [Back to top] What about billing and over due policies? Accounts will be given a grace period of 7 days, if payment is not received within the grace period your account will be put on hold status and not be viewable online. There will be a $20 reactivation fee. After 20 days your site will be deleted from our servers and you will need to re-signup for a new account.. [Back to top]